Professional Qualifications
A skilled mediator with over 300 hours of mediation training. Mediated more than 150 cases, including employment, family, personal injury, breach of contract, wrongful death and discrimination with 85% settling in the initial session. Utilizes a multi-disciplinary approach based on real-world pragmatism, solid theoretical knowledge and a comprehensive understanding of interpersonal dynamics to facilitate resolution. Draws from a successful business career and advanced degrees in psychology and conflict management, to help parties overcome barriers to resolution through facilitated communication, an examination of priorities and alternatives and a focus on parties' true interests.
Education
Master of Arts, Conflict Management and Peacemaking – Fresno Pacific University, May 2004, GPA 4.0
Basic Institute in Conflict Management
and Mediation |
Advanced Mediation |
| Mediation and the Law |
Practicum in Mediation |
| Introduction to Alternative Dispute Resolution |
Mediation Internship |
| International Conflict and Peacemaking |
Conflict Analysis |
Master of Arts, Clinical Psychology with an emphasis in Marriage, Family and Child Counseling - Pepperdine University, December 1995, GPA 3.7
| Marriage and Family Therapy I and II |
Cross-cultural Counseling |
| Assessment for Marriage and Family Therapists |
Individual and Family Development |
| Introduction to Alternative Dispute Resolution |
Mediation Internship |
| Interpersonal Communication and Group Therapy |
Techniques of Counseling & Psychotherapy |
Bachelor of Arts, Sociology (emphasis in Economics) - University of California, Santa Barbara, June 1989, GPA 3.4
Mediation Related Experience
|
Court of Appeal, Second Appellate District, State of California
| 2004 – present |
Trained and qualified as a mediator for the Second Appellate District Court of Appeals. Mediated cases,
including employment, general business and family, with consistently excellent evaluations from participants.
|
Disability Mediation Center, Loyola Law School
| 2004 |
Full-time staff mediator responsible for mediating a wide variety of issues with a very diverse population;
utilized significant understanding of human dynamics as well as discrimination/employment law to achieve a
very high resolution rate in cases including employment, education, disability and attorney-client.
|
United States Equal Employment Opportunity Commission
| 2005 – present |
After completing a 120 hour training curriculum, continued to serve as a pro bono mediator on a variety of
employment discrimination cases including disability, retaliation, age, race, religion and gender issues.
|
Superior Court of California, County of Los Angeles
| 2002 – present |
Served as both a Small Claims and Superior Court Mediator for cases including business disputes, breach of contract and personal injury; successfully resolved over 85% of cases while under significant time constraints.
|
Applied Conflict Management
| 2002 - present
|
Developed basic conflict management training and presented it to companies and social service organizations; gained understanding in the variety of ways individuals conceptualize and address conflict.
Professional Experience
|
MCI Telecommunications Corporation, Los Angeles, CA |
1997 - 2001
|
|
Business Development Manager
| 6/00 to 11/01 |
Negotiated and managed multiple corporate relationships with firms such as Fujitsu, Compaq, and JD Edwards including contract negotiations, marketing and setting the strategic direction of the partnership.
Marketing Manager, Global Accounts
4/98 to 6/00
Supported the branch in significantly exceeding quota two consecutive years by developing relationships with major partners (such as Toyota and Disney), facilitating branch-wide training and running strategy sessions.
Lead teams that won three National Marketing Awards (2Q 1998, 3Q 1999 and 1Q 2000)
Local Services City Sales Manager
6/97 to 4/98
Lead a team of sales professionals that acted as both an overlay and a direct sales force for MCI’s Local
Services; significantly increased Los Angeles team’s performance from 35% in June to 134% in August
HCC Telemanagement, Los Angeles, CA1997
Regional Sales Manager
Responsible for all aspects of managing a branch office including ongoing
training of salespeople, negotiating incentives with headquarters, recruiting and expense management.
AT&T, Los Angeles, CA1989 - 1996
Account Consultant Manager
5/93 to 1/96
Shaped a multiethnic group of diverse personalities into a cohesive, productive team of sales professionals that maintained and grew a base of $ 10M in annual revenue; produced several of the branch’s top performers
Consistently exceeded objectives on employee satisfaction surveys, particularly in the “Proficiency of Direct Supervisor” and “Coaching Effectiveness of Direct Supervisor” categories
Achieved 127% (1994) and 116% (1995) of sales objectives & 21% revenue growth rate from 1994 to 1995
International Account Manager - AT&T, Los Angeles, CA
4/92 to 5/93
Responsible for maintaining and growing $ 1.8 M in annual revenue; developed and implemented training and coaching for both new and experienced account executives aimed at improving their sales effectiveness.
Account Executive - AT&T, Los Angeles, CA
9/89 to 3/92
Salesperson and network consultant to medium-sized businesses, designed and executed extremely successful territory coverage plan.
Generated over $ 2 million in incremental annual revenue in 1991 - # 1 in Los Angeles & 298% of objective
Professional Panels and Affiliations
Appellate Court Mediator, State of California
Superior Court Mediator, County of Los Angeles
Association for Conflict Resolution – Practitioner Level
Southern California Mediation Association – Professional Level
Los Angeles County Bar Association – Employment & Family Sections
United States Equal Employment Opportunity Commission - Pro Bono Mediator
References
Available upon request
or call (310) 318-3575
